CANCELLATION POLICY
I, the Customer, agree that due to scheduling and routing reasons, my broker fee is not refundable, unless I notify United First Class Moving and Storage in writing within 72 hours after booking at cancel@unitedfirstclassmoving.com of my intent to cancel the estimate. All cancellation requests must be sent to cancel@unitedfirstclassmoving.com within 72 hours of making payment. In accordance with the U.S. Code 49 CFR § 375.505(h), an estimate/order may not be canceled and broker fees are not refundable outside the three-day window, or after the mover has begun the physical moving services, including but not limited to: packing, loading, storage, transportation to and from the pick-up or delivery address, etc. Services may not be canceled after the customer`s property has been loaded on the truck. By signing this cancellation policy, you are agreeing to the statements within. Should this agreement be cancelled by you after 72 hours and/or a carrier is assigned to your move, all services on behalf of United First Class Moving and Storage will be considered “services rendered” and there will be NO REFUND for our fee. Estimates may be canceled penalty free and broker fees are fully refundable only if the customer cancels the move in writing during the 72 hour window. All refund requests are approved or denied every second or last Thursday of the month. If the refund is approved then the customer must electronically sign our refund agreement in order to qualify for the refund. Refunds are payable within 60 business days post signing the REFUND AGREEMENT. If your first available pickup date is within fourteen (14) business days of the date of paying your broker fee, and you elect to cancel, a refund of your fee is not permissible unless authorized by management. If a customer books their move within fourteen (14) business days of the pick-up date, the 72 hour window is null and void. All date change requests must be made in writing within seven (7) business days prior to the pick-up/packing date. Failure to request a change within this time frame will result in an additional broker fee of $750.00 rescheduling fee. If the change is made within 72 hours from move date the date change fee might be higher. If the customer would like to put their service on hold, the broker fee (plus binding estimate fee) may be used as credit, and the service can be held for a total of 12 months from the date of booking. All charges will show on the billing cycle under United First Class Moving or Relocation Billing. By signing this agreement, the customer acknowledges that filing a chargeback/dispute of charges will result in a forfeiture of the broker fee (plus binding estimate fee). In the event a dispute arises between United First Class Moving and Storage and the customer; the customer is subject to financial responsibility for the associated merchant and bank fees. As well as, satisfying any outstanding balance before the commencement of their move. By signing this estimate you are agreeing to the statements within.
All refund requests are approved or denied every second or last Thursday of the month. If the refund is approved then the customer must electronically sign our refund agreement in order to qualify for the refund. Refunds are payable within 60 business days post signing the REFUND AGREEMENT which will be sent to the email on file via Docusign and must be signed by the customer to qualify for a refund.
United First Class Moving and Storage requires that the customer must first attempt to resolve all disputes in writing prior to initializing a dispute or reversal with their credit card provider or banking institution. The customer must provide a written description explaining in detail all breaches of contract. This statement must be sent by email to the billing department, cancel@unitedfirstclassmoving.com. The customer understands that failure to provide this written documentation claiming that the terms and conditions were not adhered by, will forfeit the right to dispute this claim with their issuing card provider or banking institution and makes them ineligible for a refund. Furthermore, the customer understands if a dispute or chargeback is initiated with their credit card provider or banking institution with or without providing this written documentation claiming that the terms and conditions were not adhered by may result in the customer being responsible to pay up to $2,000.00 in administrative and/or court fees.
United First Class Moving and Storage reserves the right to terminate your move and this agreement with or without cause, with or without notice for any reason whatsoever.
The customer understands that all questions and concerns must be addressed professionally with their moving coordinator, or another employee of United First Class Moving and Storage only. The customer understands and agrees that they will not express their concerns or experiences in a manner that may damage the company’s upstanding name and reputation in a public forum. Any defamation or vilification against United First Class Moving and Storage will result in an IMMEDIATE forfeiture of their broker fee (plus binding estimate fee) and denouncement of any claims made against the company. The customer understands that they may express their opinions and experiences publicly, only after they have provided United First Class Moving and Storage with a sufficient amount of time to address the concerns of the customer. Any false claims or misconstrued facts offered to the public while simultaneously requesting a refund, will automatically force all claims and billing issues being reviewed at that time, to be placed on hold until the issues are rectified.
